Trooper Praised for 911 Exchanges With Killer
By RAY RIVERA
In February 2009, a distraught man armed with a handgun stopped his vehicle on a busy stretch of Interstate 84 in Hartford. State Trooper William Taylor was among the first police officers on the scene. He immediately closed off access to the highway and coordinated communications with other police agencies, “all while keeping the suicidal male calm while speaking with him on the phone,” read the citation for the Meritorious Service Award he later received.
On Tuesday, Trooper Taylor again found himself on the phone with a suicidal man. The man, Omar S. Thornton, was calling from inside a beer warehouse in Manchester, Conn., where he had just fatally shot eight co-workers and wounded two others...................
here's a link to that call
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